Investor Centre


Welcome to the MUFG Corporate Markets Investor Centre. To register or login, please see below.

Portfolio

A Portfolio login allows you to view and make changes to all of your holdings together. To login to your portfolio please enter your email and password. If you have not yet registered, please click on ‘Register Now’ and have your IVC handy.

FAQ

How do I change my username/password?

Click on 'Settings' at the top of the screen and then select Manager Email Login Or Manage Password.


What devices can I use to access this site?

We’ve designed this service to work well on most common desktop, laptop and mobile devices, although it’s impossible to cater for all. For specific browsers and operating systems please view our Accessibility statement


What is Two factor Authentification

Two-factor authentication (2FA) is a specific type of multi-factor authentication (MFA) that strengthens access security by requiring two methods (also referred to as authentication factors) to verify your identity.


What if I have forgotten my login details?

Select 'Login' on the home page and then select 'forgotten password' Enter the email address you used when you previously registered and select 'Next' You will receive an email to your registered email address with a link to update your login details. If you have not received an email after 30 minutes please call 0371 664 0391, Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales


Is this website secure? Is it safe to use?

We’re constantly monitoring and improving security on the MUFG Corporate Markets Investor Center to ensure your details are kept safe and secure. We have robust internal procedures to monitor suspicious behaviour and to combat potential fraud.


Can I buy or sell shares on the MUFG Corporate Markets Investor Centre?

You can buy or sell shares using a high street bank or stockbroker. Alternatively, if you meet the eligibility criteria, you can trade through MUFG Corporate Markets Trustees (UK) Limited (MUFG CM) Dealing service Share Dealing MUFG CM's dealing service is available to private individuals resident in the UK, Channel Islands and the Isle of Man (or any other jurisdiction at MUFG CM’s discretion) who hold shares in a company for which MUFG Corporate Markets provides share registration services, or a nominee program administered by MUFG Corporate Markets Trustees (UK) Limited.


How can I check the value of my holdings?

Click on 'Holdings' at the top of the screen and then select Portfolio. The value of your individual holdings will be displayed combined with the total value of your overall portofolio.


Will I be able to cast votes at AGM?

Click on 'Voting' at the top of the screen, If the company you hold your shares in has a meeting scheduled the meeting will be displayed and you will be able to cast your votes. Some companies do not allow online voting therefore you will be sent a paper proxy card if th ability to vote is not available


What if I can't find my company in the list?

If your company is not available to view this may be because MUFG Corporate Markets are not the registrars, If MUFG Corporate Markets are the registrars and you are unable to find your company please call 0371 664 0300 Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales


How often is share price updated?

The share prices displayed are delayed by at least 15 minutes. This means that if the share price is 'as at 11.30' the price will be at least from 11.15, however the information could be from earlier than this. You should not therefore rely on this as being the actual price you would get if you sold your shares.


How can I change my address?

Click on 'Communications' at the top of the screen and then select Address details. If you have more than 1 holding you can select to apply this change across all of your holdings If you hold your shares in CREST this functionality will not be available and you will need to contact your provider to make the changes.


How can I change my bank details?

Click on 'Payments' at the top of the screen and then select Payment Instructions. If you have more than 1 holding you can select to apply this change across all of your holdings Adding your bank details will not replace any election you have made for a DRIP or SCRIP scheme so if you want to opt out of these you will need to remove the election.


Can I change or cancel a dividend mandate?

Click on 'Payments' at the top of the screen and then select Payment Instructions. If you have more than 1 holding you can select to apply this change across all of your holdings


Can I transfer assets from my other portfolio into MUFG Corporate Markets Investor Centre?

If MUFG Pension and Market Services are the registrars you can add all of your holdings into your portfolio , Click on 'Portfolio' at the top of the screen and then select Add Holdings.


Where can I find my dividend information?

Click on 'Payments' at the top of the screen and then select Payment History.


What can I do if I have lost my IVC number?

An investor code (sometimes known as a shareholder reference number) is an 11 digit number usually beginning with 0. You can locate this on any share certificates, invitations or statements issued by us. if you do not have this please contact us by clicking here Contact us


How to tell us that a shareholder has passed away

MUFG Corporate Markets have created a designated bereavement services website to provide you with the answers to all of your questions - please click here to access the site. 


What documents we need when a shareholder has passed away

MUFG Corporate Markets have created a designated bereavement services website to provide you with the answers to all of your questions - please click here to access the site. 


I am unable to register for this service

please call 0371 664 0391, Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales Contact us


I have lost my share certificate

please call 0371 664 0300, Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales Contact us


I need a dividend cheque re-issued

please call 0371 664 0300, Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. We are open between 09:00 - 17:30, Monday to Friday excluding public holidays in England and Wales Contact us